Refund & Cancellation Policy

1. Subscription Cancellations

Customers may cancel their subscription tier at any time from the Plans & Billing section of their dashboard. Upon cancellation, your account will remain active until the end of your current paid billing period, with no subsequent renewals charged.

2. Refund Eligibility

Due to the real-time provisioning of server resources, API credentials, and telecom routing routes:

• 7-Day Money-Back Guarantee: New subscribers who have consumed less than 5% of their monthly message quota are eligible for a full refund within 7 calendar days of initial purchase.
• Consumed Quotas: Accounts that have utilized message allocations or initiated active bulk broadcasts are non-refundable.
• Policy Violations: Accounts suspended for spam, fraud, or violations of our Acceptable Use Policy forfeit all rights to refunds.

3. Refund Processing

Approved refunds will be processed back to the original method of payment (UPI, Bank Transfer, or Card) within 5 to 7 business days. For assistance, contact billing at billing@bigmis.in.